Conditions of the right of return
The returned products must be intact, possibly in the original packaging.
Once in the warehouse, the goods will be examined to assess any damage or tampering: for damaged or altered products it will not be possible to exercise the right of withdrawal.
To exercise this right, you must send an email within 14 days from the date of receipt of the goods, indicating:
– invoice number
– order number
– order’s date
– the product or products for which the right of withdrawal is to be exercised, indicating the article code
– your bank details (IBAN code) for the refund
Subsequently, the Customer will have to wait for the return authorization communication from our Customer Service and within 15 days of receiving it he will have to send the products subject to withdrawal to the following address:
Società Agricol Roccia Rossa s.r.l.
Via Roma 45
13862 – Brusnengo (BI)
These shipping costs are fully charged to the customer.
The Società Agricola Roccia Rossa srl will refund the products subject to the right of withdrawal within 14 working days of receipt of the goods. This refund does not include shipping costs.
In general, although not expressly written, the legal provisions on distance contracts are valid. Any dispute is subject to Italian jurisdiction.